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Privacy Policy

How we collect, use, and protect your personal information.

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Introduction

Chalvornswyxol is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel planning consultation services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal data is Chalvornswyxol. Our contact details are set out in the Contact Us section below.

Information We Collect

When you engage our travel planning consultation services, we may collect the following information:

  • Personal identification details (name, email address, phone number)
  • Travel preferences and requirements for itinerary planning
  • Dietary restrictions and accessibility needs for trip customisation
  • Payment information for consultation service fees
  • Communication history related to your travel consultations

Legal Basis for Processing

Under UK GDPR we process your personal data on the following lawful bases:

  • Contract — to perform our contract with you (delivering consultations, itineraries, and related communications).
  • Consent — where you have given clear consent (e.g. contact form, marketing, non-essential cookies). You may withdraw consent at any time.
  • Legitimate interests — to improve our services, maintain security, and respond to enquiries, where this does not override your rights.
  • Legal obligation — where we must process data to comply with the law (e.g. tax, regulatory requests).

How We Use Your Information

We use the information we collect to:

  • Provide personalised travel planning consultations
  • Create customised itineraries based on your preferences
  • Communicate with you about your travel plans and bookings
  • Process payments for our consultation services
  • Send relevant updates about destinations you've shown interest in (where you have consented)
  • Improve our travel planning services

Travel Planning Services

Our travel planning consultation services require us to collect specific information to create personalised itineraries. This includes:

  • Destination preferences and travel dates
  • Budget considerations for accommodations and activities
  • Special requirements such as family-friendly options or adventure activities
  • Previous travel experiences to better understand your preferences

This information is essential for delivering our consultation services and is handled with strict confidentiality.

Information Sharing

We do not sell your personal information. We may share your information with:

  • Third-party service providers who assist in delivering our consultation services
  • Payment processors for secure transaction handling
  • Legal authorities when required by law

Data Retention

We keep your personal data only for as long as necessary for the purposes set out in this policy. Typically: enquiry and contact form data for up to 24 months; client consultation and itinerary data for the duration of our relationship and up to 6 years thereafter for legal and accounting purposes; marketing consent and preferences until you withdraw consent or ask for deletion. After the retention period we securely delete or anonymise your data.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment card details are processed by our payment partners; we do not store full card numbers on our systems.

Your Rights

Under UK GDPR and the Data Protection Act 2018 you have the right to:

  • Access the personal information we hold about you (subject access request)
  • Request correction of inaccurate information
  • Request deletion of your personal information (right to erasure)
  • Object to processing of your personal information
  • Request restriction of processing
  • Request data portability (where applicable)
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk/make-a-complaint.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Chalvornswyxol
103 Bonchurch Rd, London W10 5NN, United Kingdom
Email: chat@chalvornswyxol.world
Phone: +44 7475 699963